Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Return Merchandise Authorization (RMA)
Please do not return any merchandise before contacting us and receiving a Return Merchandise Authorization Number AND Return Address. We can not accept returns without this.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Customers are responsible for covering all shipping costs on the return or exchanged items unless the item is defective.
Late or missing refunds:
Please note, refunds can take 3-5 business days to appear on your statement, depending on how your bank or financial institution processes them. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
Damaged items must be reported within 3 days of receipt with photos attached. If not reported, we will not issue replacements. If you have received an incorrect or defective item, please contact support here within 3 days of receiving your order.